WorkLink: How a User's Group impacts access to content/scenarios on the WorkLink App

We have introduced new restrictions towards contents (scenarios) access on the WorkLink App. This article explains the previous behavior and what to expect going forward.

With the release of CMS 2.27.4, users will only be able to view scenarios available to their group on the WorkLink App, with no exceptions. Details below:

Remote Assistance

SN	Use case	Previous Behavior	New Behavior
1	Call between an Expert and Tech. Ability to load Scenario from within an active Remote Assistance call.	To load a scenario on a call, only one of the users need access to the scenario.	Both users need access to the scenario for it to work.
2	Call between an Expert and Tech. Ability to call a contact from within an active scenario.	A user can call another user from within an active scenario to view the scenario. The other user may not have access to the scenario but can still view, leveraging the access of the caller.	The call will fail if only one user has permission.  Both users must have access to the scenario in order to view it on the call.
3	Call between an Expert and a Guest.  Ability to load a scenario for a guest on a Remote Assistance call.	An expert can load a scenario for a guest on the call.	Same An expert can load a scenario for a guest on the call.

Work Instructions

SN	Use case	Previous Behavior	New Behavior
1	Viewing Private Catalogs	Licensed Users can see and open all scenarios in a Private Catalog whether or not they have access to the scenario.	Users will not be able to see/view any scenario in the catalog that they don’t have access to normally.
2	Viewing Public Catalogs As a Licensed signed in user	When opening a public catalog while signed in as a user in the company, you are able to view all scenarios in the catalog.	When opening a public catalog while signed in as a user in the company, you are able to see all scenarios in the public catalog but you can only view scenarios that you normally have access to.
3	Viewing Public Catalogs As a public user (Unlicensed user/not signed in)	Unlicensed users are able to view all scenarios in the public catalog.	Same Unlicensed users are able to view all scenarios in the public catalog.

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