WorkLink v2.6.0 is now available Follow
WorkLink is an AR platform that offers both real-time remote assistance and access to AR guided Work instructions in one application. These functions are available independently and can also be used in combination depending on the needs of the user.
WorkLink 2.6.0 is focused on new features like Document Viewer and improved Guest user experience. Also improved were barcode reading abilities and other fixes to the platform.
Document Viewer: Users can now upload and share Documents during Remote Assistance calls. Documents can be shared by any user (tech and expert) and are only available for the recipient for the duration of the call. For more details on this feature, read our help center article.
Note: This feature is available for iOS, Android, and Windows platforms. HoloLens' support is coming soon.
Pin Access (Early preview): Remote Assistance Users can now invite Guest users with a pin created in the app. The pin can be used at https://cms.scopear.com/i/pin to launch a call with the expert (a future release will include the ability to enter PIN directly into the app). Guest user created by this functionality also bears same expiry and validity constraints as Guest user created by email and/or text msg. Learn more about this in this help center article.
User can see their group in “Edit Profile”: Any Scope AR user can now check what groups they are members of by navigating to their profile on Scope AR CMS, then by clicking the drop-down located in the top right corner.
Guest User Settings: Guest user license expiration and license validity can now be configured by the Company Admin. This functionality provides better control over guest users within an organization. This is available on Scope AR CMS under "Settings" and is only accessible by Company Admin users. Learn more about Guest User Settings.
Please note that this is a mandatory release. Remote Assistance Users with the old version will not be able to use new features.
Please reach out to us at firstname.lastname@example.org if you have any questions or concerns.