WorkLink: Inviting Guest via PIN

An expert is able to invite a guest to a Remote Assistance call by sharing a short PIN access code with the guest.

For Expert: Generate PIN

1. Log into the WorkLink App>>Invite Guest, then selects PIN option.

2. Enter first name and last name of guest>>tap “Create PIN”

3. Copy PIN and provide details to guest over the phone/text/email.

                     

For Guest: Use PIN

A guest can use a PIN through a browser or through pin entry on the WorkLink App.

Browser

1. Guest installs WorkLink App on their device (If not installed already).
2. Guest launches browser on the same device and enters https://cms.scopear.com/i/pin  e.g. https://cms.scopear.com/i/JPXDB9
3. This will redirect guest to another browser to launch the WorkLink app
4. Guest is automatically connected to Expert on a call.

NOTE: Guest cannot use PIN on Google app browser. Supported browsers are: Safari, Chrome and Internet Explorer.

WorkLink App

1. Guest installs the WorkLink App on their device (If not installed already).
2. Upon successful installation, tap "Have a PIN?" box on the log in screen.
3. Enter PIN and hit submit button.
4. Guest is automatically connected to Expert on a call.

Read more: 

• WorkLink: Guest Invite Feature.
• Pin Entry Interface for Guest users.

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